Why First Assistance?
At First Assistance our mission is about enhancing YOUR brand and strengthening YOUR customer relationships.
Our purpose is to Help People and Solve Problems.
We provide services such as
- Automotive Assistance
- Travel and Medical Assistance
- Property Assistance
- Business Assistance
- Third Party Administration
All of these services are carried out by our Heroes in the Fields, throughout the world, 24 hours a day, 365 days a year.
You would expect these services from a world class assistance company however First Assistance has four key factors that make us stand out.
- Our Attitude - It's all about YOU not us. We make you famous with your customers! How do we achieve this, all calls are answered in your name so from your customer's point of view they are talking directly to your organisation. At the completion of any event a follow up call is made to your customer to ensure all is well and if any further assistance is required.
- World Class Technology - In excess of $2 million dollars has been invested in "assistance centre response and reporting" which allows easy development of a personalised program unique to your requirements. Customised reporting allows you to know your customer intimately. Daily, weekly, monthly reporting which enable you to know when your customer has required your assistance. This also provides you with more "touch points" outside of the initial sales process.
- Experts - We employ qualified specialists for every service. All Heroes in the Fields, such as doctors, nurses, mechanical technicians, insurance specialists and sales people. World famous kiwi empathy combined with trained skills provides a fantastic combination to get the job done.
- Complete Transparency - We treat your costs as if they are our own. You see copies of all invoices paid. Call recordings are also available when or if they are required.
These are some of the contributing factors that have helped First Assistance be selected by and have a long standing partnership with the market leaders.
Contact us today as we believe that working with us, we will solve problems you currently don't know you have.
