First Assistance delivers a range of comprehensive, integrated, global travel assistance and travel risk management products and services.
We understand the needs of travellers and expatriates affected by travel delays and disruption, lost luggage and personal item theft while overseas. We strive to deliver satisfaction and peace of mind at any time of the day anywhere in the world.
We help human resources managers or risk managers meet their duty of care obligations and quickly respond to unexpected events such as a terrorist attack, transport accident, civil uprising or natural disaster. Employees can be tracked and located in real-time based on their flight and accommodation bookings.
Travel Risk Management
We can design and implement business continuity and crisis response plans at group level and for site specific locations to support your duty of care responsibilities. In-depth risk assessments and site security surveys for existing and future locations.
Daily Welfare Checks
We understand an employer’s need to meet their duty of care responsibilities and can help safeguard remote or traveling workers wherever they may be located in the world.
Travel Safety Training
Employees in foreign countries face a number of potential hazards including disease, crime, natural disasters and civil unrest. Our travel safety training gives participants the knowledge required to manage and mitigate these risks and conduct their overseas travels safely.
We provide immediate access to multilingual expertise, logistical advice and on ground professionals, ensuring your travel risk and security needs of business travelers, expatriates and local nationals are met wherever they are in the world 24/7.
"Thanks so much for your help and support with my situation. Getting mum to China and putting my mind at ease with the entire circumstance."
From Case Managers and Logisticians to Security Specialists and Travel Experts — our team work together to ensure your people are safe and sound. Talk to Us.
View Our Team
David is responsible for the strategic direction and day-to-day operations of the Travel and Medical business globally. David has extensive experience in senior leadership positions in the travel and assistance industries both in Australia and New Zealand. David joined First Assistance in 2013 and is a member of the Executive Team.
Ramona Southern is responsible for managing operations and key accounts in the Travel and Medical division. She brings over 15 years’ experience in the telecommunications and insurance industries. Ramona’s experience and customer focus ensures the constant delivery of a world-class customer experience. Ramona joined First Assistance in 2011.
Reuben is responsible for provider network management, software development and product ownership. He has a degree in biomedical neuroscience. Reuben joined Frist Assistance in 2011 as a case manager.
Michael joined First Assistance in 2014 with over 5 years of experience in the Australian assistance industry, Michael and is a subject matter expert in case management, security assistance and legal assistance with his background as a practising solicitor. Michael remains focussed in his role on developing operational efficiency, enhancing customer service and meeting customer requirements.
Nicky Raffaelli is UK Business Manager, and responsible for the management of key accounts throughout Europe. Nicky has over 20 years’ experience in the Private Medical Insurance and Assistance industry, with a particular focus on quality assurance and cost containment. Nicky joined First Assistance in 2006.
Operations & Client Support manager - Supporting out clients and our operation
Annually provide medical, security and travel services to 450,000 travellers, 200,000 expatriates for over 7,000 organisations
Global network of over 75,000 approved and accredited service providers including;
Air ambulance providers
Air charter companies
Level 1, Building B, Millennium Centre 602 Great South Road, Greenlane Auckland, New Zealand
PO Box 17-310, Greenlane Auckland 1546, New Zealand