Property
A major frustration for property owners is the occasional need to cope with property-related emergencies which can often occur at the most inconvenient times.
Regardless of whether it is a claimable event or not, First Assistance is here to help your client in their time of need. Our 24 hour toll-free, one-call service can deal with every possible contingency - giving policyholders immediate access to virtually any service other than emergency 111.
From a broken window, blocked drain or electrical problem to burglary, fire or storm damage, or maybe a simple referral to a reputable tradesperson - our tailored Property Assistance packages take the stress and anxiety out of unforeseen events.
Our knowledgeable staff will respond quickly and give immediate advice to contain the event and limit further damage, calling on the specialised services of First Assistance's extensive provider network to help where needed.
This national network has been developed over many years with accredited providers being constantly monitored on all aspects of presentation, performance, quality and cost. This process is ongoing with regular audit trails enforced to ensure complete client satisfaction.
Our trained Property Assistance staff deliver a seamless service in your name, supporting your brand and helping your customers. And we are only one toll-free phone call away - any time of the day or night, 365 days a year.
We pride ourselves on total case management; from the appointment of a plumber, electrician or other tradesperson, to the notification of an approved loss adjuster and claims management service, right through to follow up calls to ensure the situation has been resolved to your customer's satisfaction.
Services Include:
- 24 hour customer care
- Emergency support and advice
- Tradesperson appointment
- Case management
- Damage control
- Assessor appointment
- Claims advice
- Concierge style services
- Provider network management
- Quality and cost control
