Extended Roadside Support
Almost every new vehicle has a roadside assistance program aligned to the terms of its warranty. At the end of that period it becomes the owner's responsibility to locate that roadside support going forward. And what happens to that vehicle after that period and onwards.
First Assistance now offers you another way to continue YOUR relationship with YOUR customers beyond the warranty period.
The additional support to your brand consists of direct marking initiatives to your client base aligned with a web interface allowing your customer an easy, hassle free way to extend the roadside assistance and support for their vehicle.
The benefit of a quality service which continues to be delivered in your name, rather than a generic roadside assistance membership, can continue well past the expiry of the new vehicle warranty, keeping the customer on your database, and keeping your brand in contact with the customer.
Extended Roadside Assistance can combine a range of services:
- Tyre changing
- Fuel
- Jump starts
- Vehicle towage or transportation
- Replacement vehicle
- Emergency accommodation
- Emergency repairs
- Emergency transport
- Taxi services
- Emergency key replacement
- Lock out services
- Medical referral
- Accident co-ordination
- Urgent message relay
- Repair referral
- Specialised motorcycle assistance programmes
- Heavy haulage programmes
- Information services
