Automotive
Millions of New Zealanders depend on motor vehicles in their day-to-day lives. With this reliance comes the risk of being stranded by an accident or mechanical failure - something that is not only inconvenient but can also be unsettling.
First Assistance provides a range of tailor-made solutions, including both manufacturer-branded and retail programmes, designed to deliver hassle and worry-free motoring.
Our people are passionate about cars - and about people - so rest assured your customer and your brand is in capable hands.
All calls for roadside assistance are directed through First Assistance's 24 hour Operations Centre. Our qualified and fully trained automotive technicians will talk callers through the situation and dispatch the nearest and most appropriate service provider from our extensive nation-wide provider and dealer network.
We provide extensive reporting specific to individual clients whether they are insurers, manufacturers and distributors, warranty companies, leasing companies or finance companies. Our business oriented summary reports enable tailored CRM programmes and our real time event reporting means you are aware of events as they happen.
Automotive Assistance can combine a range of services:
- Information services
- Emergency repairs
- Emergency transport
- Tyre changing
- Fuel
- Jump starts
- Vehicle towage or transportation
- Travel information services
- Emergency accommodation
- Taxi services
- Vehicle relocation
- Emergency key replacement
- Lock out services
- Legal advice
- Medical referral
- Accident co-ordination
- Urgent message relay
- Centralised booking service
- Repair referral
- Specialised motorcycle assistance programmes
- Heavy haulage programmes
- Replacement vehicle
