18000 kilometer commute to deliver a better service

First Assistance (NZ) and Global Response (UK) have joined together to further strengthen their partnership by each exchanging a lucky staff member for three months.  These two assistance companies work side by side from over 18000 kilometers away; when the sun sets in Cardiff Wales, operations are transferred to Auckland, New Zealand. This guarantees a seamless link of 24 hour quality service for all of Global Responses customers, wherever they are around the globe, no matter what the timezone.

The staff exchange was a chance for the two companies to gain a better understanding of each other's procedures, techniques and expectations. It was also a great incentive for the staff to deliver outstanding customer service in a new location and strengthen the bond between the teams.

As the staff exchange concludes and the intrepid travelers fly homeward bound (both very sad to be leaving their new friends), the exchange has proven to be extremely valuable. It has provided both companies with a way of streamlining processes and new friendships have been forged which has resulted in an even stronger and efficient service delivery. 

First Assistance provides the continuation of services for Global Response in their name. Initiatives such as this allow Global Response to be even more famous with their clients and to build on their already strong position in this market.

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