A global network of medical professionals caring for your people

First Assistance is chosen by insurers, corporations, and governments to deliver world class medical services to expatriates, traveler’s and local nationals situated anywhere in the world 24/7.

Our Products

Our team of Medical Specialists, Doctors and Critical Nurses deliver a range of remote medical products and services ensuring your duty of care obligations are met.

Our Stories

  • "Thank you to all the staff involved in our accident while in Japan. The level of care, assistance and professionalism was outstanding. This was a difficult time – Foreign land, not much English etc. Your help made our time much easier."

Our People

From Doctors and Specialists to Nurses and Paramedics — our team work together to ensure first world medical care is always at hand. Talk to Us.

View Our Team

David Burns

David is responsible for the strategic direction and day-to-day operations of the Travel and Medical business globally. David has extensive experience in senior leadership positions in the travel and assistance industries both in Australia and New Zealand. David joined First Assistance in 2013 and is a member of the Executive Team.

Dr Graham Denyer

Graham provides medical leadership to a team that faces an endless variety of medical and logistic challenges for customers across the globe. His clinical background is emergency medicine and at First Assistance he combines those skills with his broad experience in rural and remote medicine, aviation medicine and in the provision of medical care within multidisciplinary operational environments. Graham was previously a medical officer with the Australian Antarctic program and joined First Assistance in 2012.

Fran Grieve

Fran is responsible for leading First Assistance’s team of medical assistance and repatriation nurses across Australasia. She has extensive nursing experience in acute hospital, medical assistance and repatriation settings both in New Zealand and Europe. Fran joined First Assistance in 2014.

Linda Cobb – Martin

Lynda has extensive nursing experience in occupational medicine, travel and tropical medicine, aviation medicine, insurance and medical assistance.  Having joined First Assistance in 2011 Lynda has previous experience in several market sectors including emergency services, mining, and corporate OHS.

Dr Claude Preitner

A Swiss native, Claude spent 16 years in his own general practice prior to specialising in aviation medicine. He holds a commercial pilot’s licence and has held the position of Senior Medical Officer for the New Zealand Civil Aviation Authority since 2002. Claude has been a medical consultant to First Assistance since 2011.

Dr Tony Svensen

Tony is a partner in a thriving full time general practice in Auckland, New Zealand.  In addition to his broad generalist medical background he has extensive experience in aviation medicine and the medical assistance industry and has been a medical consultant to First Assistance for the past 14 years.

Dr Paul Scott

Dr Scott is based in Hobart, Australia and his background is in Emergency Medicine. He's had extensive experience as a paramedic, Antarctic Field Guide and Wilderness Medicine Educator.

Dr Bill O’Reagan

Dr O’Regan is a specialist Intensivist and Anaesthetist from New South Wales, Australia where he is the Deputy Director of the Intensive Care Unit at Liverpool Hospital in Western Sydney. He is an active member of the Australian Army Reserve and has deployed extensively to remote environments including Timor, Bougainville, Indonesia, Afghanistan and Iraq. He has extensive aeromedical experience and has an ongoing role as a Medical Consultant for Careflight International.

Annually provide medical, security and travel services to 450,000 travellers, 200,000 expatriates for over 7,000 organisations

Global network of over 75,000 approved and accredited service providers including;

  • Hospitals
  • Medical centres
  • Air ambulance providers
  • Air charter companies

Our Contacts

New Zealand

Level 1, Building B, Millennium Centre
602 Great South Road, Greenlane
Auckland, New Zealand

PO Box 17-310, Greenlane
Auckland 1546, New Zealand

Phone +64-9-356 1650
Fax +64-9-356 1798

Australia

Level 5, 33 York Street, Sydney, NSW 2000

GPO Box, 610, Sydney, NSW, 2001

Phone +61 2 8036 3193
Fax +61 2 8088 6592

UK-Europe

Dorset House, Kingston Road Regent Park,
Leatherhead, United Kingdom KT22 7PL

Phone +44 (0) 7545 098796