First Assistance Values
These values describe the personality of our business, they are so important to us because they describe the way in which we tackle our daily business and ensure that we can truly help people and solve problems better than anyone could imagine.
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TRUE |
A True person is: Sincere, honest, open, loyal, accurate, factual, spot on, authentic and trustworthy. He/she delivers on promises on time every time, opens the kimono, is emotionally intelligent: "ready-aim-fire", shows respect in order to be respected and leads by example "walk the talk". |
| PASSIONATE |
A Passionate person is: enthusiastic, devoted, willing, eager, kind-hearted, empathetic, fanatical, is thorough and pays attention to the little things. |
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RESOURCEFUL |
A Resourceful person is: resilient, ingenious, skilled, efficient, practical, imaginative, inventive, creative, stops to think and exercises sound judgement. |
| CONNECTED |
A Connected person is: linked, knows how to get things done, united, knowledgeable, related, associated, is networked, is present and offers generous listening at all times and can be the emotional life line. |
Our staff emulate these qualities every hour of the day when dealing with the challenging situations we have accepted as day to day life on the front lines of First Assistance.
- A flat tyre on the desert road at 3am. A full car load of impatient children, no spare and sporadic cell phone reception...
- A scared person in a non english speaking country whose wallet, passport and credit cards have been stolen...
- A family holiday is ruined when the radiator overheats 200 kilometres away from home in a remote part of the country where no workshops are open over the weekend...
- A man stabbed in an overseas nightclub, bleeding while his girlfriend is on the phone not knowing what to do and afraid...
It takes a special kind of person to face these situations in the calm and caring manner which First Assistance is famous for.
Our clients expect and intrust us to help their customers in their time of need, however in these sometimes intricate situations it takes a special breed of person to go the extra mile and think outside the box for the customer.
These people work among us. Their efforts make First assistance what it is and their character traits are what these values are based on.
