Caring people with resilience

Everyone at First Assistance personifies resilience and care, we focus on being empathetic whilst always ensuring customer wellbeing. We are trusted experts and most important of all – we work together to achieve great outcomes for our clients. Join us today.

Our People


I work in the Finance team and it’s great. The company is diverse, both in terms of what we do and the people that work here, so it’s never boring. We like to celebrate the different cultures that are represented.


No two days are the same here and that keeps it really interesting. I enjoy the challenge and variety that case management provides. You really need to be able to stay calm, empathise, and deal with the caller’s situation professionally.


I really enjoy being able to help customers in difficult situations and finding resolutions that exceed their expectations. It’s great to have such a supportive team and positive culture.


Everyone brings something different to the team in terms of skills and experience. And the training we receive means we’re always up-skilling, so we’re ready for whatever comes our way.

Our Opportunties

We look for caring people who have a resilient nature and who love to solve problems. Your role at First Assistance will involve outside the box thinking, so you need to be resourceful. You will be part of a down to earth, close-knit team, who work hard and are dedicated to helping people.

View Our Vacancies

Our Benefits

  • Work life balance and flexible working arrangements

  • Subsidised onsite, secure parking

  • Free Life or Health Insurance, Free Travel Insurance, and other discounted insurances

  • Modern office environment in great location

  • Work with the latest technologies

  • Continued learning and professional development

  • Free Employee Assistance Programme for you and your family

  • Discounted Roadside Assistance

  • Workplace wellness initiatives, including annual flu vaccinations

Our Contacts


Level 1, Building B, Millennium Centre
602 Great South Road, Greenlane
Auckland, New Zealand

PO Box 17-310, Greenlane
Auckland 1546, New Zealand

Phone +64-9-356 1650
Fax +64-9-356 1798