Connecting you to trusted experts 24/7

At First Assistance, our people are your network. We bring together professionals from diverse disciplines, with complimentary skills, to provide distinctly local solutions worldwide

Our Products

At First Assistance, our network and experts from the Travel , Medical, Motoring and Property industries enable us to manage complex & critical situations to provide solutions both locally and worldwide, ensuring your customers, staff, operations and reputation are protected 24/7.

Our Stories

  • The acid test of an international private medical insurance plan is how it responds in an emergency. We work hard to deliver high standards of customer service and want to be sure that our members would receive the same standards of commitment, responsiveness and personalised service when they need immediate medical assistance. Partnering with First Assistance has enabled us to be fully in control of the service we deliver to our members.

Our People

In recent years, we’ve transformed our company to become a highly efficient and trusted business partner. Meet the people behind the strategy.

View Our Team

Murray Berkett - Managing Director and Chairman

Murray leads the Executive Team and oversees strategy and governance. He founded First Assistance in 1993 with a vision to be a global provider of 24/7 assistance and business services for the motoring, travel and insurance industries. Prior to founding First Assistance Murray’s spent 22 years in the motor industry.

Mike Denford - CPA, Chief Financial Officer.

Mike is responsible for Finance, Information Technology and Human Resources. He brings over 30 years of financial, commercial and operations management experience across several industries and countries. Mike joined First Assistance in 2011

David Burns – Chief Operating Officer

David is responsible for the strategic direction and day-to-day operations of First Assistance. David has extensive experience in senior leadership positions in the travel and assistance industries both in Australia and New Zealand. David joined First Assistance in 2013.

Our Contacts

New Zealand

Level 1, Building B, Millennium centre,
602 Great South Rd, Greenlane,
Auckland, NZ

PO Box 17-310, Greenlane,
Auckland 1546, NZ

Phone +64-9-356 1650
Fax +64-9-356 1798


Level 5, 33 York Street, Sydney, NSW 2000

GPO Box, 610, Sydney, NSW, 2001

Phone +61 2 8036 3193
Fax +61 2 8088 6592


Dorset House, Kingston Road Regent Park,
Leatherhead, United Kingdom KT22 7PL

Phone +44 (0) 7545 098796